VASA Fitness

Vasa used to be extremely nice , until a couple of months ago when the maintenance man quit . Now many machines and treadmills are out of service. I do not mean a day or week , I'm talking months. There are just two leg extension machines which ones been broken for months therefore you have to wait online in order to have access to the lone machine. There time 2-3 gym bros that group up and command the machine for 45 minutes or more. The massage chairs are all broken so that's completely closed as well as the steam room from time to time . I used to live the gym , so I like to give them grace but now it just look and feel like disrepair. Today was the final straw . I went into the men's room and had to wait online to use the urinal because one of the three was broken ( recurring theme) as I waiting standing in a puddle of water which assumed came from someone not drying off from the shower or pool. After the guy finished and walked away, the urinal flushed and completely overflowing like a tsunami. Turns out the standing water was water and urine from whomever use it .the picture of the shirt in the locker is a old sweaty shirt some forgot several days ago , so clearly they are not cleaning the gym.tgree days in a row I've checked for it and it's still there .

Update 8/27/25 - This gym has taken a nose-dive. A dozen pieces of equipment broken on any given day. Currently the seated leg extension (which is such a popular piece of equipment there is usually a 5-10 minute wait for one) has been broken for over 2 months. There are 3 standing cable crossover machines. 2 of the 3 are broke and have been for weeks. Both water fountains are currently broken and have been for weeks. The urinal in the men's lockerroom has been broken for weeks. Many of the hammer strength machines have extremely torn and worn out padding on them with the black vinyl gone to expose the foam underneath. There are even several of the large overhead lights out making dimly lit areas of the main workout floor. Add to it all the gym is extremely overcrowded making teh broken equipment even more frustrating. VASA CORPORATE SOMEONE NEEDS TO STEP IN AND GET THIS PLACE BACK IN ORDER. Its embarrassing. Update 9/18/23 - In spite of the massive influx of new members months ago VASA has added ZERO pieces of additional equipment. Busiest gym I've ever been to. It's beyond packed from 4 to 8 pm. Can't believe they still email members pushing referrals. The gym is over capacity. Be prepared to wait 5-15 minutes for most equipment. The bad: With the closing of Xperience fitness the already extremely busy gym from 4-8pm is now unbearably packed. On popular pieces of equipment there is (no exageration) sometimes a wait of 2-3 people. THIS GYM NEEDS TO ADD EQUIPMENT LIKE YESTERDAY. There is plenty of room to add more equipment. If they are going to just keep selling $10 a month memberships with no limit there has to come a point when the gym can't absorb any more people. I'd argue we are past that point when people have to wait 20 minutes to use popular equipment (bench press, leg press, leg extention, etc) VASA - Please please add more equipment. The bad: (see update below) The gym is chock full of Gen Z walking around with camera tripods setting up for their social media influencer fantasies. Seriously expect about 6 tripods at any given time. One dude live streams his entire workout (and I can't imagine who wants to see the little guy workout) Seriously Gen Z. Its a gym not a video studio. Its already crowded enough without you setting up your tripod in the middle of the aisles, getting the perfect angle, reviewing your footage for the perfect shot. Not to mention others don't want to be on your internet feed nor trip over your tripod. Get on your machine and get your workout done so someone else can do the same. Or come when its not busy for your video shoot. Update: 6/12/23 - Tripods are now virtually non-existent. Rumor is VASA now prohibits them. Definitely a good policy change. Also a growing contingent of 30+ year old members. Good mix. Also be VERY CAREFUL in both the men's and women's lockerrooms. Gen Z's constantly taking selfies in locker rooms and catching other unsuspecting members in the locker room in the background of their pictures. (update as of 12/11/22) VASA has posted signage in locker rooms to deter photo/video taking.

When I first signed up, everything sounded great -- low monthly cost, extra amenities, and a big welcoming facility. But once you're in, the truth comes out fast. Many of the "perks" they advertise, like red light therapy and massage chairs, are constantly broken. You're paying for services you can't even use. Then comes the hidden fees. Just 30 days after signing up, I was hit with a surprise $50 "yearly membership" fee. When I tried to lower my plan, they demanded another $25 fee just to downgrade. Now that I realize I don't use the gym enough to justify it, they want to charge me another $25 to cancel, and I still have to pay the monthly fee. It feels like they've built their entire business model around nickel-and-diming members. Customer service is equally terrible expect to sit on hold for hours, and if you try the text messaging option, don't be surprised if it takes weeks to get any response. I've only used the treadmill a handful of times since May, and yet I've paid far more in fees than in actual value. If you're looking for a reliable gym, look elsewhere. VASA Fitness makes it easy to sign up but nearly impossible to leave without wasting your money and patience.

We've been members for almost three years after over 20 years of going to the Y. In the beginning, the biggest issue was finding the right time to go since it was always packed. But the equipment was brand new and the classes were excellent. The last year and a half has been trying. The classes are still excellent and they (finally) repaired the parking lot, but there is constant staff turnover, routine maintenance is simply not performed, and machines are marked as out of service for months at a time. In one case, I have repeatedly told the front desk staff about issues with specific machines (once or twice a month), am told they will open a ticket, and the issue remains unresolved over 6 months later! At my visit today I counted 9 different machines with signs marking them out-of-service. After three years of near constant use, the machines are breaking down and have broken/missing handles and torn cushions/grips that go unaddressed for months on end. This facility needs a full-time maintenance staff that proactively checks equipment for wear and malfunction so it can be quickly addressed and brought back to excellent condition. If not, members will lose interest in this location.

I've been a member since the gym opened up coming from the Wisconsin Athletic Club. I really enjoyed coming here because it's close to my job so it isn't a hassle to drive after a long day. I enjoy the community in the gym and the people I've come to meet. Unfortunately for the past month I've noticed how much of the equipment is broken or inoperable. I haven't seen any urge to fix the machines other than the "We are working on it" sign. When the gym is crowded there's always lines to use the remaining equipment and it can be frustrating to wait and lose the pump. The community is the only thing keeping me from canceling and finding a new gym if things don't improve I'll end up going elsewhere.