Member
There is no professionalism in this gym, and the trainers don't take responsibility for anything. I had an issue regarding the fees with the gym. I paid my monthly fee, but from the very next day, I couldn't attend the gym because my father was hospitalized. The following month, I requested the trainer to adjust the previous fee for that month since I didn't come even once after paying. At first, he avoided giving me any response, and later he directly refused. When I asked him to let me speak to the owner, he didn't allow that either and claimed that he himself was the owner, saying that the actual owner has handed over the gym to them and they will handle everything, which means you can't directly talk to the real owner.they ignored me to have conversation with the actual owner .that clearly shows owner doesn't know what is going on in the gym . I told him that in this case, my money would go to waste, but they simply said they don't care. They weren't even ready to have a discussion on this matter. Apart from this, there is no professionalism here in any aspect. The trainers are only visible when it comes to collecting fees or if one of their friends comes to the gym. They are busy watching sight seen from window or rear of time watching reels, Otherwise, you won't even realize if there is any trainer around. As for the AC and lights, they try to save electricity and won't even switch them on unless you ask them to do .They don't care how many customers they lose , they will continue with the same attitude.