VASA Fitness

I have been a member for over 20 yrs. It's very disheartening to see management go so downhill. My review is regarding that, not the gym itself. Especially the manager over Kid Care-Kate. When a concern is brought to her attention, she doesn't listen, rants about her own narrative, interrupted me when I was having the discussion w/someone else, did not take accountability for her staff saying different things to me & became aggressive and defensive. She should not be in customer service with such immature communication skills and inability to hear out someone's concerns. She continued to even follow me out of the kid care and aggressively approach me after I had removed myself from the conversation and as I was beginning to file my complaint. I filed a complaint with James the manager. He reminding me of contracts for some odd reason. I reminded him again that this was not about a contract, & that it was about me mentioning their staff has told me different things & is not all on the same page & that Kate's aggressiveness was not ok. He invalidated my experience in many ways. He said he was going to look into it and file a report. I said I'd like to see the report and he said he would not show me. These managers, mostly Kate, really need some better training. They do not know how to handle customers. Kate especially should not be in a managerial position and I would be embarrassed to have her representing my company. Beware, if you have a concern it will not be listened to or validated, and you will be met with dismissiveness, aggression, and defensiveness if it's Kate. Her lack of immaturity is scary to have in that role. Even as she stood there and interrupted me and another girl, kids were screaming, fighting, and neglected. She's a terrible manager & I'm grateful I didn't end up leaving a child there. So sad it's gone so downhill. It use to be better!

This gym is filthy. Use a pressure washer on the weekend! It smells like sewage and the locker rooms are a cesspool. Update: [a couple weeks later--after the follow up comment from Vasa] the areas shown in the pics have not been touched. The locker room and showers continue to go without standard cleaning. New pics added below:

The facility itself is great - lots of equipment, clean, and well set up. The biggest issue is canceling a membership. I tried canceling through the app and it showed as canceled, but I kept getting charged. Calling in to cancel has been the biggest headache and way more complicated than it should be. Love the gym, but the cancellation process needs serious improvement.

The gym itself was great. It's a great environment, but can get busy at times. I took away stars because of my cancellation experience. I went to cancel to save some money and was hit with a $96 cancellation. $16 to pay for the next month, $25 cancellation fee, and about $55 price guarantee fee. It is frustrating to be hit with a price guarantee fee when you won't be paying for something anymore. Felt like there were some hidden fees during my experience. I did call the help line and had the $25 cancellation fee waived, but it still sucks to pay $55 for something I'm not using.

The gym itself was good. However after canceling my membership in may they are still charging me 70 dollars every month. The membership I had was only 40 dollars a month. When I called in I was told that they would place a hold on charging me but I still needed to pay what they had charged me after I had canceled my membership. That was a lie they added 70 more dollars to the bill three days after I called. Don't get a membership with vasa fitness!!!