VASA Fitness

I came in on a trial membership while I was traveling. I was really happy to work out in this large well-equipped gym. It's spacious, clean and the temperature much more to my liking when coming in from the hot summer temperature. If I lived there I would join.

Provo location was not too crowded. Massage chairs don't have App Scan, so staff had to manually start it. I liked the Cinema room to watch while on the treadmills. What a fun gym!

their customer support is HORRIBLE! my husband and I cancelled through the app five months ago, but they kept on billing us. I had to reach out six different time (email, call, text) and it took me days to even get in contact with anyone for them to just say they won't give me a refund. literally the worst customer service I have ever experienced.

Saw the negative reviews about scammy fees and went ahead with a membership anyway. Should have listened to them. Their contract is outrageous. Make sure you read all the fine print, and don't believe a word of their promos, only the stuff you physically signed. Otherwise you will get slammed with fines that are borderline criminal. Also, this location was not the greatest. Super tiny for how many college kids go here.

This place is a scam. I did my research and knew there was a cancellation fee. I also knew I was only going to be in town for 3 months, so I specifically asked about it. Someone at the front desk told me I could call and get it waived. So before even activating my account, I called VASA and asked directly if the cancellation fee could be waived, and they told me yes. Based on that confirmation, I signed up. Now, after 3 months, I'm trying to cancel--and suddenly I'm being told there's no note on my account and they can't waive the fee. What happened to the call recordings? Do they not keep records? Either someone lied or they just don't care. Completely dishonest. Update: after this review they reached out to me to cancel the cancellation fee.