Member
I went into the Layton VASA today (around 2:30 PM) and stood at the front desk for a long time waiting for anyone to help. Eventually, an employee came up and told me his manager "keeps disappearing" and that he'd have to go look for him. He was gone quite a while before coming back to say the manager wasn't even on location -- and apparently, this keeps happening. He tried messaging the manager but never got a response. I was there to get a copy of an injury incident report from April 2024 (when I canceled my membership) , instead of going home to get it and come back and to hopefully speak with a manager in person. I originally signed up on February 15, 2024, and only joined for the pool (I could not swim in that pool with a open skin laceration), which was not very sanitary but figured it would do for the price range. My mom offered to pay for the membership because I didn't trust their billing after past issues -- and turns out I was right. Even though I canceled after being injured on their property in April 2024 (which they documented in their own incident report taken by Noah Chugg, but it has somehow disappeared from their current records), my mom discovered in January 2025 that VASA was still charging her -- three payments since November, when I again told them that I previously cancelled. I also personally told them in November that I had canceled because I couldn't use the facilities due to the injury at their location. The incident report I have shows the district manager listed. But I personally know he has not worked there in over a year, and somehow they still managed to illegally gain access and use sensitive billing information that was never provided by me to continue charging through May 2025, despite no usage but transferred it to collections who went against my credit report with this information.They even fabricated sporadic check-ins that never happened (1x a month so they could keep billing). To make it worse, they have internal notes saying I told them to stop harassing me -- and they have notes showing they continued anyway. The report lists Hugo Luciano as the general manager, and from what I can see, he's still supposedly in that role. But based on today's visit and what the staff member said, the management is basically nonexistent. The employee I spoke with was honest and said, "Yeah, it's a great gym but it's mismanaged." And I completely agree. Good employee though, he knew customers by name and said he would take care of getting them checked in. It makes me wonder though on how reliable this is, when there are supposed check in's for me that I was never there for. Remember we all live in the same community and bad business can have a ripple effect. 20, even 40byears from now, people remember names, people remember reputations. This effects you too. Bottom line: The facility itself might be fine (hopefully they fixed the issue that caused injury), but the management and billing practices are an absolute mess. I wouldn't recommend this location to anyone unless they completely overhaul how it's being run.