Member
I am writing to express my disappointment regarding the behavior of your front office staff. I was misled/cheated by the front desk boy with false information regarding [membership/fees/services]. Such unprofessional conduct is unacceptable and creates a very negative impression of your gym. I request you to take strict action against this behavior and ensure that no other member faces the same issue. I joined your gym with trust and expect honesty, transparency, and professionalism. Looking forward to your prompt response.