VASA Fitness

I usually don't leave bad reviews unless I feel compelled to do so for the common good of others. Please re-consider this gym. It's way too crowded no matter the time- I haven't even dared to step foot in the gym during the dreaded rush hours because how bad the other "off" hours were. The cancelling process was a nightmare, they do not make it easy and charge you extra money for cancelling as well (even though I've been a member over 6 months).

I have been going to VASA in Northbrook, IL since March of 2025. Joe Batina is my personal trainer and I could not be more pleased with what he has thought me with focus exercises on muscle groups, consistency and form of routines. Result speakers for itself; I have lost 17lbs of fat and gained 7.5lbs of muscle mass in 6 months for someone who has never done any weight training. This location is new and well equipped, clean and well maintained.

The steam room is inoperable, 1 of the machines is inoperable. Sunday morning 9:45am to 10:25am a man was on the treadmill, having a full conversation on his phone. I had to turn my headphone volume completely up. So inconsiderate and very annoying. He act like this is his personal gym or maybe he owns it. The gym is nice.

If I could, I'd give the staff a zero. The only people I can speak positively about are one Zumba instructor and maybe the yoga teacher. The rest constantly give you dirty looks, greet you rudely, and are only friendly when they're trying to sell you a membership. My husband speaks Spanish, and even though I've heard staff members speak Spanish too, they still respond to him rudely...and it shows. The facility is also dirty. I went to the pool just once and there were paper scraps, hair, and general trash everywhere. I won't even get into the bathrooms (they're disgustingly filthy. The gym is always overcrowded. I've been a member for almost a year, and when I first joined, they promised me an unlimited guest pass, which they later removed without any explanation (yet kept charging the same price). Their cancellation policy is terrible. How can they charge you to cancel a service that's this bad? When you file a complaint, all you get is a "sorry" and sometimes they even mock you. I hate this place. I'm only staying because I don't want to lose money by canceling two memberships. But it's extremely frustrating to deal with rude staff and awful policies. Please, if you're thinking about joining don't, run. They'll only be nice when they're selling you some ridiculous plan. I'll definitely be looking for another gym soon. Just look at the other reviews, I wish I had seen them before joining. I'm clearly not the only one who hates this place and its rude staff. Honestly, I wouldn't be surprised if the few positive reviews were written by their own employees.

Came in looking to use a 3 day guest pass that is advertised on their website. I haven't had a membership here for over 2 years so I thought it wouldn't be a big deal, as I was interested in getting a membership again. I assumed after a few years the place would be updated but it hasn't. I was denied the ability to use this guest pass once I came in, even though I was given one online. Very disappointed