FITPASS

Hey FITPASS, I'm genuinely disappointed with how your system and customer service have handled a basic registration issue. Last year (2024), I was a member with fitpass. This year, I wanted to re-register using a new SBI coupon code, and I entered my wife's name and her mobile number, because your system allowed it. The fields were editable, so naturally, I assumed it was okay to update the details. But now, your system shows my name linked to her number. And instead of resolving it, your customer service--particularly a representative named Harprince, tells me: "Aapko to tabhi call karna chahiye tha register karne se pehle." Seriously? Why would I call customer care when the process seemed straightforward and editable? If your system doesn't allow name changes, it should either block it or notify the user right then and there. Instead, I'm stuck with mismatched credentials and copy-pasted responses from your support team. This isn't just a technical glitch--it's a UX failure and a customer trust issue. And instead of fixing it, I've received copy-pasted responses and confusing explanations from your support team. To make things worse: -I was told by one of your executives, Afzal, that he would "check for approval" regarding the correction. But what does approval mean here? Does it mean you acknowledge the issue and escalate it for resolution? Or is it just a vague promise to "try" without any accountability and get away with that call? -Later, I was told Afzal may not have checked the details correctly, and the post which Afzal himself said was 'I'll try.. and if it doesn't happen then it will not happen', which he never said. That's why I've asked for a supervisor callback or the call recording. -I've been waiting since yesterday after multiple promises of a callback. Still no response. If you want people to keep buying subscriptions, you need to back it up with responsive and intelligent support, not scripted replies and blame-shifting. Please fix this. #CustomerSupportFail #UXMatters #FitpassIndia #FitnessTech #UserExperience #DigitalTrust #FixItFast

FITPASS genuinely changed my lifestyle. I used to struggle to stay consistent, but the variety of workouts and easy scheduling made fitness fun again. Whether I feel like a light yoga session or an intense HIIT class, it's all just a tap away. It's more than an app -- it's become a part of my daily routine. Thank you FITPASS for making fitness accessible and exciting!

Fitpass is a great app for fitness lovers with access to multiple gyms and workouts. The interface is easy to use for booking sessions. Variety of fitness options keeps workouts exciting and flexible. Highly recommended for anyone looking to stay consistent with fitness goals

I was so excited to join fitpass so I purchased their fitness 360 last week worth 2500 for one month. There are number of issues and problems I saw on their app. 1. Gyms are not good ones. They are small not very well rated gyms of your area. Only few good gyms but highly rated gyms of your area are not registered with them. My excitement went away here. 2. No one has even called me since last week to welcome and discuss the details of my nutritional plan or ask my or explain me about how their app work and how can I benefit from their program. 3. For activities other than gym workout such as sports, dance , swimming and so on, you will hardly find one or 2 insignificant places with poor rating on their app. 4. Doctor are their platform are very inexperienced with only 1-5 years of experience. So you will have very less confidence in discussing your health problems with them.

Fitpass is one of the leading dietician apps available today, offering highly personalized weight gain diet plans tailored to individual nutritional needs and goals. In addition to dietary guidance, the app provides users with access to a wide variety of workout routines, including strength training, cardio, and flexibility exercises, all designed to complement the diet plans and promote healthy weight gain. The platform also features progress tracking, expert consultations, and nutritional advice to ensure users achieve their desired results efficiently.