VASA Fitness

Vasa used to be extremely nice , until a couple of months ago when the maintenance man quit . Now many machines and treadmills are out of service. I do not mean a day or week , I'm talking months. There are just two leg extension machines which ones been broken for months therefore you have to wait online in order to have access to the lone machine. There time 2-3 gym bros that group up and command the machine for 45 minutes or more. The massage chairs are all broken so that's completely closed as well as the steam room from time to time . I used to live the gym , so I like to give them grace but now it just look and feel like disrepair. Today was the final straw . I went into the men's room and had to wait online to use the urinal because one of the three was broken ( recurring theme) as I waiting standing in a puddle of water which assumed came from someone not drying off from the shower or pool. After the guy finished and walked away, the urinal flushed and completely overflowing like a tsunami. Turns out the standing water was water and urine from whomever use it .the picture of the shirt in the locker is a old sweaty shirt some forgot several days ago , so clearly they are not cleaning the gym.tgree days in a row I've checked for it and it's still there .

Update 8/27/25 - This gym has taken a nose-dive. A dozen pieces of equipment broken on any given day. Currently the seated leg extension (which is such a popular piece of equipment there is usually a 5-10 minute wait for one) has been broken for over 2 months. There are 3 standing cable crossover machines. 2 of the 3 are broke and have been for weeks. Both water fountains are currently broken and have been for weeks. The urinal in the men's lockerroom has been broken for weeks. Many of the hammer strength machines have extremely torn and worn out padding on them with the black vinyl gone to expose the foam underneath. There are even several of the large overhead lights out making dimly lit areas of the main workout floor. Add to it all the gym is extremely overcrowded making teh broken equipment even more frustrating. VASA CORPORATE SOMEONE NEEDS TO STEP IN AND GET THIS PLACE BACK IN ORDER. Its embarrassing. Update 9/18/23 - In spite of the massive influx of new members months ago VASA has added ZERO pieces of additional equipment. Busiest gym I've ever been to. It's beyond packed from 4 to 8 pm. Can't believe they still email members pushing referrals. The gym is over capacity. Be prepared to wait 5-15 minutes for most equipment. The bad: With the closing of Xperience fitness the already extremely busy gym from 4-8pm is now unbearably packed. On popular pieces of equipment there is (no exageration) sometimes a wait of 2-3 people. THIS GYM NEEDS TO ADD EQUIPMENT LIKE YESTERDAY. There is plenty of room to add more equipment. If they are going to just keep selling $10 a month memberships with no limit there has to come a point when the gym can't absorb any more people. I'd argue we are past that point when people have to wait 20 minutes to use popular equipment (bench press, leg press, leg extention, etc) VASA - Please please add more equipment. The bad: (see update below) The gym is chock full of Gen Z walking around with camera tripods setting up for their social media influencer fantasies. Seriously expect about 6 tripods at any given time. One dude live streams his entire workout (and I can't imagine who wants to see the little guy workout) Seriously Gen Z. Its a gym not a video studio. Its already crowded enough without you setting up your tripod in the middle of the aisles, getting the perfect angle, reviewing your footage for the perfect shot. Not to mention others don't want to be on your internet feed nor trip over your tripod. Get on your machine and get your workout done so someone else can do the same. Or come when its not busy for your video shoot. Update: 6/12/23 - Tripods are now virtually non-existent. Rumor is VASA now prohibits them. Definitely a good policy change. Also a growing contingent of 30+ year old members. Good mix. Also be VERY CAREFUL in both the men's and women's lockerrooms. Gen Z's constantly taking selfies in locker rooms and catching other unsuspecting members in the locker room in the background of their pictures. (update as of 12/11/22) VASA has posted signage in locker rooms to deter photo/video taking.

When I first signed up, everything sounded great -- low monthly cost, extra amenities, and a big welcoming facility. But once you're in, the truth comes out fast. Many of the "perks" they advertise, like red light therapy and massage chairs, are constantly broken. You're paying for services you can't even use. Then comes the hidden fees. Just 30 days after signing up, I was hit with a surprise $50 "yearly membership" fee. When I tried to lower my plan, they demanded another $25 fee just to downgrade. Now that I realize I don't use the gym enough to justify it, they want to charge me another $25 to cancel, and I still have to pay the monthly fee. It feels like they've built their entire business model around nickel-and-diming members. Customer service is equally terrible expect to sit on hold for hours, and if you try the text messaging option, don't be surprised if it takes weeks to get any response. I've only used the treadmill a handful of times since May, and yet I've paid far more in fees than in actual value. If you're looking for a reliable gym, look elsewhere. VASA Fitness makes it easy to sign up but nearly impossible to leave without wasting your money and patience.

We've been members for almost three years after over 20 years of going to the Y. In the beginning, the biggest issue was finding the right time to go since it was always packed. But the equipment was brand new and the classes were excellent. The last year and a half has been trying. The classes are still excellent and they (finally) repaired the parking lot, but there is constant staff turnover, routine maintenance is simply not performed, and machines are marked as out of service for months at a time. In one case, I have repeatedly told the front desk staff about issues with specific machines (once or twice a month), am told they will open a ticket, and the issue remains unresolved over 6 months later! At my visit today I counted 9 different machines with signs marking them out-of-service. After three years of near constant use, the machines are breaking down and have broken/missing handles and torn cushions/grips that go unaddressed for months on end. This facility needs a full-time maintenance staff that proactively checks equipment for wear and malfunction so it can be quickly addressed and brought back to excellent condition. If not, members will lose interest in this location.

I've been a member since the gym opened up coming from the Wisconsin Athletic Club. I really enjoyed coming here because it's close to my job so it isn't a hassle to drive after a long day. I enjoy the community in the gym and the people I've come to meet. Unfortunately for the past month I've noticed how much of the equipment is broken or inoperable. I haven't seen any urge to fix the machines other than the "We are working on it" sign. When the gym is crowded there's always lines to use the remaining equipment and it can be frustrating to wait and lose the pump. The community is the only thing keeping me from canceling and finding a new gym if things don't improve I'll end up going elsewhere.

I've went to this location since it opened, the gym isn't what it was and became too packed so I decided to cancel my membership on the online portal only to find out I was still be charged. I recently moved and changed banks and now have outstanding fees because I had no idea my membership was still standing. It's sad because I had to find out I can't get assistance in member cancellation in person. I have to talk to a random customer service rep. It's disappointing that gyms will treat u like this I will not be going back

Over time I've paid for over 15 training sessions that I've never received. They refuse to give me a refund nor make up the sessions that were cancelled. These sessions were primarily cancelled on VASA end. When I 1st started there was a trainer there cancelling and claiming he worked the sessions. Now they want me to cancel and pay $400 without giving me the sessions their charging me for not giving me the sessions I haven't received. The parking lot is often full with people parking were their not supposed to and no disabled people parking in the handicap area. Sometimes it makes it difficult to get in and out. Especially in winter when they don't clear the spots completely and someone's half in the spot. Things have been broken for long periods of time. The hand dryer and handicap shower for many months. The pool is closed too many times for ph issues and hot tub for no chlorine. Sauna and massage room also down longer than expected. Place has gone down hill in the past couple years

Updated review: 09/29/25 This situation has gotten worse. I tried to cancel my membership and it would not cancel for some reason, so I froze it. But, they scanned me for some reason, and it unfroze my account. (Even though I never went in or used to equipment) Which meant, now I owe them 3 months to cancel. $42 * 3 =$126.00 Plus the cancellation - $35 fee Plus they charged me for a month in between $42 But hey, it gets worse!!! The manager told me the lady should've let us in, because the rule she was referring to wasn't valid and we are able to provide a picture. He said that he would be in touch with me and we would all talk and make up-- never happened. I've never had a worse / more negative experience. I've gotten CC interest fees and late payments due to this charge coming in when it shouldn't have. I will be reporting them to the BBB, locking my card, and doing everything I can to dispute this payment. Horrible service, horrible gym, all they care about is money. I would rather lock my Cc and never use it again and be sent to collections than pay these thieves. They didn't let my fiance in for a rule that didn't exist & now charged me for months I never used, in order to cancel, because they unfroze my account. Crazy. Crazy. Crazy. Original review: This will be a long one-- I apologize as I'm heated I've been a member for about 1 1/2 years. Always made friends with the staff never had problems, until today. Came into the gym with my girlfriend, got her excited about us going together for the first time We both have work, her at 5 am in the morning and I wake up at that time to cook for her before my shift starts. It's about 8:20 at this time. We're dressed, she got pretty & i have our workout mapped. But we didn't know something (more on that later). We get to the gym, and unfortunately she does not her physical Id. She has a picture but not the physical. Lady at the front says nothing can be done. I'm not going to name her out of respect, as I'm sure she has a family. I ask a couple of questions, but she is a stickler of the rules. I respect it, really I do. With that being said, since these rules caused a negative experience, I walk out.. think about it and decide I'd like to cancel my membership. Can only be done through the app. Ok. Cool. The app doesn't work for some reason to cancel. Whatever. I leave again and I think about it-- if I was in her shoes, to help someone, a client of mine, what might I do? Hoping I can plead to her human side, or perhaps fear of getting in trouble with a manager, I go back in now a third time, and I say "I'm not trying to be funny but what would your manager say?" She says, you can ask her tomorrow for now you're dealing with me. Okay. I guess this is a power trip. I tell her godbless her and leave. Anyways, if you're going for the first time make sure you bring your ID. Better yet never go to this gym. There is crunch fitness, which is cheaper and far better. (More equipment, less packed, more bags, nicer staff, etc). Just go there.