VASA Fitness

I went into the Layton VASA today (around 2:30 PM) and stood at the front desk for a long time waiting for anyone to help. Eventually, an employee came up and told me his manager "keeps disappearing" and that he'd have to go look for him. He was gone quite a while before coming back to say the manager wasn't even on location -- and apparently, this keeps happening. He tried messaging the manager but never got a response. I was there to get a copy of an injury incident report from April 2024 (when I canceled my membership) , instead of going home to get it and come back and to hopefully speak with a manager in person. I originally signed up on February 15, 2024, and only joined for the pool (I could not swim in that pool with a open skin laceration), which was not very sanitary but figured it would do for the price range. My mom offered to pay for the membership because I didn't trust their billing after past issues -- and turns out I was right. Even though I canceled after being injured on their property in April 2024 (which they documented in their own incident report taken by Noah Chugg, but it has somehow disappeared from their current records), my mom discovered in January 2025 that VASA was still charging her -- three payments since November, when I again told them that I previously cancelled. I also personally told them in November that I had canceled because I couldn't use the facilities due to the injury at their location. The incident report I have shows the district manager listed. But I personally know he has not worked there in over a year, and somehow they still managed to illegally gain access and use sensitive billing information that was never provided by me to continue charging through May 2025, despite no usage but transferred it to collections who went against my credit report with this information.They even fabricated sporadic check-ins that never happened (1x a month so they could keep billing). To make it worse, they have internal notes saying I told them to stop harassing me -- and they have notes showing they continued anyway. The report lists Hugo Luciano as the general manager, and from what I can see, he's still supposedly in that role. But based on today's visit and what the staff member said, the management is basically nonexistent. The employee I spoke with was honest and said, "Yeah, it's a great gym but it's mismanaged." And I completely agree. Good employee though, he knew customers by name and said he would take care of getting them checked in. It makes me wonder though on how reliable this is, when there are supposed check in's for me that I was never there for. Remember we all live in the same community and bad business can have a ripple effect. 20, even 40byears from now, people remember names, people remember reputations. This effects you too. Bottom line: The facility itself might be fine (hopefully they fixed the issue that caused injury), but the management and billing practices are an absolute mess. I wouldn't recommend this location to anyone unless they completely overhaul how it's being run.

Layton Vasa is the best!! I go to several Vasa, but I have never been helped with different situations like I have at Layton Vasa! My personal trainer is Nesha, and she is awesome!! A few others I just have to mention by name is Hugo ( the Manger) a great manager,Dominic is so very helpful and brighten my day with his kindness. Natalie is very helpful also and I enjoy seeing her!Thank you Layton Vasa for your professionalism!!

Threatening and harassing behavior from Noah at the front desk. This is not the first incident with this employee. As a woman it is very uncomfortable for me to have this man constantly have something inappropriate to say when I come in on the weekends. Please let him go. The hot tub is down for repairs every single time I come in. This has never been a problem at the Clinton location. The hydromassage chairs were fantastic but they were replaced by these massage chairs. They do a subpar job but that doesn't matter because they are always broken. So this location has nasty people, no hot tub and no massage chairs. To top it off the bathrooms are disgusting. There is pee and poop on the shower floors and the toilets don't flush properly.

I challenge anyone to walk into any area, any room, or down any aisle of equipment and find somewhere that doesn't have a tag on it that says "We're working on it". I also challenge someone to walk through and find more than 5 wipe dispensers in the whole place that have wipes in them. I would love to take care of and wipe down the equipment after I use it, but I've got to do laps around the place to find anything. The staff is nice, but working out here can be incredibly frustrating.

I can't say enough good things about Beth!! She is not only incredibly knowledgeable and professional, but also SO SO KIND, patient, and genuinely invested in her clients' success. Every session feels tailored to my needs, and I always leave feeling stronger, more motivated, and cared for. It's rare to find someone who is practically perfect at what they do, but Beth truly is. Highly recommend!

Nicole Ramirez is amazing! Please bring her dance classes back! She subbed last week and was so fun! If you get the chance to dance with her, you will love it! I promise!

I came in to try this gym for the first time and left pretty disappointed. Compared to other Vasa locations, this one feels smaller, less updated, and poorly maintained. After reading several recent reviews, I noticed a recurring theme: broken equipment and unresolved maintenance issues. Unfortunately, I experienced the same thing. For example, someone mentioned months ago that the water fountains weren't working, and Vasa responded saying they'd fix it "ASAP." Fast forward to today -- the fountains are still broken. Every negative review seems to get the same copy-pasted response: "we will bring this issue to our management and maintenance team, and they will look into it ASAP", but very little follow-through is happening. It feels disingenuous, and frankly, it's frustrating to see the same problems persist over and over Also, I found a have empty bud light in one of the lockers this morning at 5:00am. Do they not clean the locker rooms?

Hello Everyone ! I have great news. Christian Sandoval, one of the best MES in Vasa Utah. Will be transferring to Layton Vasa soon. So many people will miss him in Ogden. A lot of people say he is the best due to his kindness and excellent customer service. He will treat you with respect and give you lots of care to make sure you understand everything that is needed in getting a vasa membership so you are ready. He has been loved by everyone he talks to. Layton truly has a special employee coming its way. If you see Christian don't be afraid to say hello and to ask for him if you need help. He is honest and very thorough !